Century Mills wants to be able to offer the best customer service to you as well as ensuring it complies with its legal obligations.
We have set out clear terms and conditions to expand upon the way we deal with your order, our policy on delivery and refunds, and the information that we collect from the web site and how we use that information.
Orders placed by consumers are subject to the Laws of England and Wales.
Your statutory rights as a consumer are not affected by these terms and conditions either written or implied.
The buyer means the person who has bought or agreed to buy the goods from Century Mills.
For each order that you make an e-mail will be sent to you confirming that your order has been received.
However, if at any time Century Mills becomes aware of any detail, information or documentation that it feels should be checked after your order has been placed, we retain the right to cancel this order at any time before delivery.
If your order is not accepted, for any reason, Century Mills shall inform you by e-mail within 3 days of the order being placed.
Century Mills reserves the right not to supply you goods at our discretion and will not deliver any order that has not been paid for in full.
All of our stock is subject to availability so in some cases we may not be able to supply the quantity of stock you have ordered. In the event that this happens or if there is a delay in your order we will contact you.
Some Curtains and blinds need to be ordered directly from the supplier. Usually items that need to be ordered in can take up to 6 days until they are despatched. In the event there is a delay we will keep you informed.
The prices for the goods are those stated on the web site but these may be subject to correction without any liability on the part of the seller.
Century Mills offers the goods to the Buyer in accordance with their quotation displayed on the web site.
The prices of goods displayed on the web site are inclusive of VAT. Delivery will be charged in addition to the quoted prices as indicated in the checkout pages.
Our delivery charge for standard sized items is £3.99 per order with free delivery on orders over £50.00
Prices and delivery charges quoted on the web site are clearly displayed and only apply to goods delivered within the UK except the Highlands of Scotland, Northern Ireland and the Isle of Man And Isles Of Scilly Po Box's And Channel Islands.Small Items Are Excluded From This As These Will Be Sent Via Royal Mail Signed For.
When placing an order you will be asked for your credit or debit card details.
Century Mills accepts credit and debit cards from Visa, Master Card, Switch/Maestro, Solo, Electron and Visa Debit.
When ordering from Century Mills the entry on your card statement will read K & G Textiles.
Century Mills use PayPal to process all credit and debit card payments securely over the internet.It Is fully approved as a Level 1 compliant provider under The Payment Card Industry Data Standard Security (PCI DSS). The Payment Card Industry is a worldwide benchmark for the protection of card-holder identity and transaction information. PCI DSS standards aim to give cardholders the assurance that their card details are safe and secure when their debit or credit card is offered at a point of sale.
4. Delivery of goods
Century Mills employ Royal Mail, a Nationally Recognised Carrier Service to Deliver Your Goods.All Orders Over £20 Will Need To Be Signed For.If You Order Is Over 3 KG If You Have Given A Mobile Number You Will Get A Text From Royal Mail So You Can Track Your Order.If Your Order Is Under 3 KG,This Will Be Sent With Royal Mail 48 Or 24,If You Are Not In The Item Will Be Taken To Your Local Post Office.Royal Mail Do Deliver On Saturdays.
Please note you must ensure there will be someone present at the delivery address to sign for the parcel(s). Please ensure you correct the delivery address before confirming the order. Where the delivery address is different from the cardholders address, we reserve the right to contact you before dispatching the goods and, if we feel necessary, cancel the order.
Any changes in the expected delivery time will be e-mailed to you within 24 hours of you placing your order (Monday to Friday, excluding Bank/Public Holidays).Our Carriers Do Not Work Sundays,So Items Ordered After 3pm Friday Will Not Be Delivered Till The Following Tuesday.Express Shipping Is 1-3 Working Days.
You may cancel your order at any stage before the goods are dispatched to you.
To cancel an order you can contact our Customer Services by mail or telephone or if you would like to send an e-mail to cancel an order please click here.
Once your order has been dispatched then your order cannot be cancelled. If you would like to return your order please follow the Returns and Refunds Policy.
If you are not satisfied with any of the goods delivered, you may return them to Century Mills within 14 days of delivery. We shall refund any unused items that are returned to us in their original saleable condition and with the original packaging. For any items that are not returned in their original saleable condition we reserve the right to refund only a percentage of the original purchase price,Net Curtains Which Are Cut Off The Roll, These Can Not Be Returned,You Are Welcome To Order A Swatch Of The Design Which Will Be Posted To You Free Of Charge.
The delivery charge is non-refundable.Unless Item(s) Are Faulty.
Return(s) of items back to us that are not faulty,the customer pays the return of the goods,and the goods price will be refunded within 2 working days of the return.If You Need To Return A Faulty Item
Please Return Through Royal Mail Standard Delivery 2nd Class.If You Return An Item With Special Delivery Only The Standard Delivery Charge Will Be Refunded. If You Are In Any Doubt About This Please Contact Us.
You can notify Century Mills of this through Customer Services or take the goods back to Century Mills. If you contact Customer Services you should quote the sales invoice number, the goods that you are returning, the price paid and the quantity ordered.
If you are returning the goods to the Store then you must return the goods with the sales invoice.
If the goods we deliver are faulty or damaged or not what you ordered, Century Mills will exchange the goods immediately or issue a full credit to you including delivery charges upon receipt of the said goods. To help keep our prices as low as possible we may ask you to send the goods back to us by Recorded Delivery. We will refund any delivery charges you incur.
If you are not satisfied with the goods for any other reason, we will exchange or refund any unused items in their original saleable condition and original packaging, if you return the goods within 14 days of delivery.
All the materials on this web site including the design, text, graphics and photographs are the copyright of Century Mills and their suppliers.
Century Mills has received assurances and express permission to show design, text, graphics and photographs from its suppliers. Century Mills cannot be held liable for any copyright, trademark or any other statements made by its suppliers.
Century Mills owns all the copyright and trademarks on the site except those of their suppliers mentioned above.
Century Mills makes every effort to deliver the goods on time and ensure they match your expectations.
However, we cannot be held liable in any circumstances for non-performance of our trading terms because we are impeded by events such as acts of God, war and other hostilities, accidents, strikes, import delays and other events not within the reasonable control of Century Mills.
We Hope You Enjoy Your Shopping Experience With Us,If You Have Any Ideas For Us To Make This Even Better Please Contact Us.
We Will Never Pass Your Details On To A 3rd Party.
Thank You For Your Support